Why is the Escalated contact form so complicated?

We know our Escalated Contact Form can look a little bit tricky when you're first getting started with it, but we ask that you bear with us. In an effort to work as efficiently as possible for you, we've curated this specialized form to give us as much upfront information about your order and the issue you're experiencing as possible, so that once your email is submitted, we can get you the help you need as quickly as we can. 

Can’t find your answer in our support center? Contact us directly.