The Socket on my new lamp isn't working

Your lamp has been setup, you've screwed in the bulb, turned it on- and the bulb doesn't light up! What now?

If you've already tried switching bulbs and determined that the bulbs work fine, then your problem is occurring within the socket, and there is often an easy fix for this.

Occasionally, the metal tab inside the socket gets pushed in a little too much during production, which prevents the bulb from making proper contact with the circuit. 

To fix this:

1. Unplug the lamp from the electrical outlet (for safety reasons).

2. Pull the metal tab in the socket out just a drop. This will ensure that the metal within the socket is protruding enough to make contact with the bulb, and let the electricity flow. 

3. Screw the bulb back in and reconnect the light to electricity.

This is often the cause of the issue so we hope it will help you as well. If this fix doesn't solve the problem and you have a valid warranty, please fill out this form to reach our Escalated Support Team

 
Can’t find your answer in our support center? Contact us directly.
Can’t find your answer in our support center? Contact us directly.