Submit a request – Brightech™ Support

Please select the team you'd like to get in touch with below.

Your email address

Product(optional)

Where did you purchase the item?

For more information about our warranty's reach, visit our Help center article "Our partnered sales platforms and their warranty coverage"

You mentioned you're not quite sure where you purchased from. Can you please tell us what you do know about when/where it was purchased?(optional)

Please tell us where you purchased this product from(optional)

Please provide your Order Number (optional)

You may write "Need help finding it" or "Not on me now". Please note that your order number will be required eventually and leaving it out now will slow down support efficiency.

I have attached a copy of my purchase receipt in the 'Attachments' area below.(optional)

Please note that Proof of Purchase is required and leaving it out now may slow down support efficiency.

Which best describes your problem?(optional)

Please note that for the Purchase Platform you selected, Brightech Support is unable to assist with billing issues, shipping issues or improper condition upon arrival. For these types of cases, refer to the seller and provider of your item, or for more questions, please use our General Support contact form.

The damage was not caused by an accident, improper use, or external forces.(optional)

If the damage was caused by any of these, please ask for assistance via our General Support contact form. For more information, visit our help center "What is your Warranty? > More Details > Limitations"

I understand that this form is NOT for Cancelling an order or Changing the product, quantity, or billing method.(optional)

For these needs please request order cancellation ASAP here - https://brightech.com/pages/order-cancellation-form

If you received something different than you ordered, please attach photo(s) of the item as well as the labels on the inner and outer boxes in the "Attachments" below.(optional)

I have attached photo(s) of the damage in the "Attachments" below (if applicable). (optional)

Have you tried any of these troubleshooting steps? No worries if you didn't!(optional)

Select all that apply

Select your usage level below to help us with problem solving(optional)

Shipping Request Type(optional)

Reference Number (if received via call)(optional)

Title Your Message

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Your Message

Please explain how we can help

First Name (shipping)

Last Name (shipping)

Street Address (that can accept a package from us)

Apartment/Unit Number(optional)

City

State/Territory

Zip/postal code(optional)

Country

Attachments(optional)

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